Volker Ganz

• Transformation of the global service organization into a P&L and process-driven performance entity. • Award winning recognition as frontrunner in digital transformation and decarbonization. • Service portfolio management, digital solutions, global spare part operations, remanufacturing, used machine business and service process excellence. • Implemented spare part warehouse hubs in Europe, America, and Asia. • New customer-centric business models, e.g. pay-per-use service offerings.

• Built high-performance team >80 consultants in GER, US and CN. • Digital business models innovation projects • Service reorganization and service process optimization projects. • Customer journeys and customer value co-creation projects. • Established 'Siemens Operating Model' driving operational excellence and digital transformation. • Guided company-wide 'Service Business Excellence' & 'Sales Excellence' program. • Digital Transformation Leadership Training for Siemens' top 200 executive leaders.

• Led international innovation and research groups, with >50 employees in Germany, United States, and China. • Defined and rolled out the 'Smart Data to Business' approach, serving as a precursor to the concepts of 'Digitalization' and 'Industry 4.0'. • Developed and rolled out the Siemens business modeling method and toolbox (BizMoTM).

• Led strategy and business development for a multinational service organization with over 3,800 employees and a turnover of over €1 billion. • Drove strategy development and strategic planning, benchmarking, M&A, regionalization, portfolio development, pricing, sales support, and internal and external communication and marketing. • Implemented global strategic IT projects, including salesforce.com.

• Managed numerous service process optimization and performance measurement projects in headquarters and over 20 regional companies. • Ramped up the competence field ‘Service Process Optimization.’ • Developed and rolled out a company-wide service process optimization method and toolbox (SERVOR(R)) to enable end-to-end process and KPI standardization, optimization, and leverage synergies.

• Executed functional module responsibility (service management, sales & distribution, material management, quality management) for SAP R/3 projects.

• Supported sales promotion projects and trade fairs on the UK market for small and medium-sized German companies (e.g., sales push projects for the 'metal industry' and 'consulting engineers').